Student Support Advisor

The Position: 
This role is responsible for promoting student success through accurate and responsive advisement in the areas of student finance and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle. This position is responsible and accountable for the advisement of students and serving as a primary point of contact for prospective, active, and past students.

Key Duties and Responsibilities:

1. 1. Supports the new student intake process by working with admissions/campus director to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.
   2. Create and confirms an accurate financial plan by establishing time-frames to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility.
   3. Using a high level of discretion and independent judgment, continuously evaluates the academic and financial plans throughout the student life-cycle and makes appropriate adjustments to ensure successful student outcomes.
   4. Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students.  Documents all interactions in the appropriate institutional systems.
   5. Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers. Makes appropriate resource referrals when necessary.
   6. Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
   7. Maintains a thorough understanding of all programmatic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
   8. Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.  Promote student self-service tools during advising sessions and new student orientation.
   9. Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
   10. Completes other duties as assigned.

Minimum Qualifications:

1. 1. 1. Outstanding customer service skills with 1+ years of customer service or related experience required.
      2. One year or more of experience in Higher Education is desirable.
      3. High level of interpersonal, communication and problem-solving skills.
      4. Ability to work independently as well as function as part of a team.
      5. Must be a self-starter with the ability to prioritize effectively.
      6. MAC/PC skills in Microsoft Office, Internet applications and database software.
      7. Experience with Student Financial Aid software application a plus.
      8. Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Preference:

1. 1. 1. 1. Bilingual Spanish / English.
         2. Demonstrate a broad knowledge of federal and state financial aid programs, administration of financial aid programs, and record keeping requirements.

Hourly Pay:
Based on experience. Non-Exempt. Part-time to turn into Full-time.

Position Availability:
Fresno