This role is responsible for promoting student success through accurate and responsive advisement in the areas of student finance and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle. This position is responsible and accountable for the advisement of students and serving as a primary point of contact for prospective, active, and past students.
Key Duties and Responsibilities:
- Supports the new student intake process by working with admissions/campus director to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education.
- Create and confirms an accurate financial plan by establishing time-frames to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility.
- Using a high level of discretion and independent judgment, continuously evaluates the academic and financial plans throughout the student life-cycle and makes appropriate adjustments to ensure successful student outcomes.
- Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systems.
- Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers. Makes appropriate resource referrals when necessary.
- Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
- Maintains a thorough understanding of all programmatic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.
- Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
- Completes other duties as assigned.
- Outstanding customer service skills with 1+ years of customer service or related experience required.
- One year or more of experience in Higher Education is desirable.
- High level of interpersonal, communication and problem-solving skills.
- Ability to work independently as well as function as part of a team.
- Must be a self-starter with the ability to prioritize effectively.
- MAC/PC skills in Microsoft Office, Internet applications and database software.
- Experience with Student Financial Aid software application a plus.
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
- Bilingual Spanish / English.
- Demonstrate a broad knowledge of federal and state financial aid programs, administration of financial aid programs, and record keeping requirements.
Based on experience. Non-Exempt. Part-time to turn into Full-time.